Terms & Conditions

Welcome to Louise Bradley. Please read the following Terms & Conditions carefully before making a purchase.

In Store Return Policy

Items purchased in Louise Bradley Boutique may be returned within 28 days with a valid receipt or proof of purchase. 

•    A Credit Note or exchange will be offered. 

•    Credit Notes are valid for 6 months from the date of issue. 

•    The original Credit Note must be presented at the time of redemption. 

•    Louise Bradley cannot be responsible for lost or stolen Credit Notes. 

•    Credit Notes cannot be exchanged for cash under any circumstances. 

•    Refunds will only be given where goods are found to be faulty.

 •    Discounted or sale items may not be returned unless faulty or damaged. 

•    Items specially ordered on behalf of a customer are non-returnable and non-exchangeable, unless found to be faulty.

•    Any outstanding balances must be paid within 14 days of goods arriving at Louise Bradley. 

•    All goods remain the property of Louise Bradley until paid for in full.

Fabrics

•   Variations in colour may occur between fabric batches. 

•   Louise Bradley cannot guarantee an exact match between supplied fabrics and showroom samples. 

•   For COM (Customer’s Own Material) fabrics, the customer is responsible for ensuring the fabric is suitable for its intended use and has been treated correctly unless otherwise agreed. 

•   Quoted lead times begin once COM fabric has been received into the Louise Bradley showroom.

Hand Painted Furniture

•    Handmade and hand-painted furniture is unique by nature. 

•    Variations in colour, shading, and finish are unavoidable and form part of the character of the piece. 

•    As these items are bespoke, refunds or exchanges are not possible.

Electrical Goods & Lighting

•    All electrical items purchased in-store are tested at the time of purchase. 

•    Delivered electrical items will be tested upon arrival at the delivery address. 

•    All electrical goods must be installed by a qualified electrician. 

•    Louise Bradley accepts no responsibility for issues arising from incorrect handling or installation.

Cancellations

•    Orders cannot be cancelled once scheduled for production. 

•    Orders cancelled before production begins will incur a 25% cancellation fee.

Deliveries

•    Delivery charges are applied according to destination tariff rates. 

•    Upholstered furniture delivery times are approximately 8–12 weeks into the London warehouse. 

•    For COM fabric orders, delivery timelines begin from receipt of fabric into the showroom. 

•    Customer deliveries are only scheduled once: 

          o    Goods have arrived into the Louise Bradley warehouse, and 

          o    Full payment has been received. 

•    Customers must accept delivery within 14 days of goods arriving at Louise Bradley. 

•    Storage charges may apply for goods held beyond this period. 

•    All goods are supplied soft packed only. 

•    While every effort is made to meet estimated delivery dates, Louise Bradley cannot be held responsible for delays beyond our control. 

•    Delivery delays do not entitle customers to cancel orders, refuse goods, or claim damages. 

•    For delayed deliveries, customers may nominate an agent to receive goods on their behalf. Responsibility transfers once goods are accepted by the nominated agent.

Delivery Access

•    Customers are responsible for ensuring adequate external and internal access to the property. 

•    Please ensure all passageways, staircases, and doorways are suitable for the purchased items. 

•    Any special delivery requirements (including hoists, removal of doors/windows, etc.) must be arranged by the customer before delivery. 

•    If delivery cannot be completed, additional delivery and storage charges may apply. 

•    Louise Bradley offers a Site Visit service to assist with access planning. 

•    We strongly recommend the customer is present at delivery to inspect and sign for goods. 

•    If a third party signs on behalf of the customer, the customer remains responsible for ensuring they understand these Terms & Conditions. 

•    Signing “unexamined” or similar on the delivery note does not override these conditions.

Storage

•    If delivery is postponed at short notice by the customer, alternative storage arrangements may be required.

•    Charges may apply for postponed or unsuccessful deliveries.

Loss or Damage in Transit

•    Claims for loss or damage must be reported within 7 days of delivery. 

•    Written confirmation must be received within 10 days of delivery. 

•    Claims submitted after this period cannot be considered.

Language of Contract

All terms, contracts, and communications are concluded in English.