Showroom Return Policy:

Items purchased in Louise Bradley Showrooms may be returned within 28 days with a valid receipt or proof of purchase.

A Credit Note will be issued or an exchange offered. Credit Notes are valid for 6 months. The original Credit Note must be presented at time of redemption. We cannot be responsible for lost or stolen credit notes. Credit Notes will not be exchanged for cash under any circumstances.

A Refund will only be given if goods are found to be faulty.

Discounted and Sale goods may not be returned unless found to be faulty or damaged.

Items that are ordered on behalf of a customer are non-exchangeable and non-returnable. Only if an item is found to be faulty will Louise Bradley consider offering an exchange or refund.

Any outstanding balances on items must be paid within 14 days of arrival of goods to Louise Bradley. All goods remain the property of Louise Bradley until paid for in full.

Fabrics:

Variations in colour may occur between batches. We cannot guarantee that any fabrics supplied will exactly match the samples provided.

In the case of COM fabrics, it is the customer’s responsibility to ensure that the Fabric is suitable for the use intended and has been treated correctly, unless otherwise stated. Quoted lead time will commence upon receipt of COM fabric into the Louise Bradley showroom.

Hand Painted Furniture:

Whilst every effort is made to ensure that items are as close as possible to showroom pieces or samples supplied, handmade and hand painted furniture by its very nature is unique, and as such variations in colour, shading and finish are unavoidable. As these items are bespoke, a refund or exchange is not possible.

Electrical Goods and Lighting:

All electrical items bought from the showroom will be tested at the time of purchase. Delivered electrical items will be tested on arrival at the delivery address. All electrical goods must be installed by an approved electrician. Louise Bradley cannot accept any responsibility for electrical issues that may occur as a result of incorrect handling or fitting.

Cancellations:

No cancellation can be accepted once an order has been scheduled for production. Orders cancelled prior to production will be subject to a 25% cancellation charge.

Deliveries:

Deliveries will be charged for at a rate according to our destination tariff. Delivery time for upholstered furniture is approximately 8 – 12 weeks (into our London warehouse). Please note in the case of COM fabrics, delivery dates are quoted from receipt of fabric to our showroom.

Customer deliveries will only be scheduled after receipt of the product into the Louise Bradley warehouse and after full payment is received. Customers must take delivery of items within 14 days of arrival to Louise Bradley. Any items stored thereafter will be subject to a storage charge. All goods will be soft packed only by Louise Bradley.

Whilst every effort is made to meet estimated delivery dates we cannot be held responsible for circumstances beyond our control. Delays do not give the customer the right to cancel the order, refuse goods or claim damages. In the case of delayed deliveries, we can deliver to your nominated agent who will then be responsible for onward delivery. Louise Bradley cannot be responsible for goods once they have been accepted by your agent.

Delivery Access:

It is the responsibility of the customer to ensure sufficient access to the premises both externally and internally. Please check that all passages and doorways are high and wide enough for the purchased item. Any special delivery requirements such as use of a hoist, removal of doors, windows etc., must be arranged by the client prior to delivery. If delivery proves impossible, storage and delivery costs will apply. In order to assist, Louise Bradley offers a Site Visit service.

It is our strong preference that the customer is on site at the time of delivery to sign for the products in perfect condition. In the event that the customer elects a third party to sign on their behalf, it is the responsibility of that customer to ensure the third party has fully understood the terms and conditions of the delivery. To sign ‘unexamined’ or similar on the delivery note does not override the above conditions.

Storage:

In the event a delivery is postponed at short notice by the client, they may be asked to make their own arrangements for storage. A charge will be made for unsuccessful deliveries.

Loss or Damage in Transit:

Claims for loss or damage must be made within 7 days and confirmed in writing within 10 days of the goods concerned. Under no circumstances will claims be considered beyond this time.